Right of withdrawal

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Right of withdrawal

You can withdraw from this contract within 14 days, without giving any reason. It takes two short steps and we will email you a confirmation straight away.

How it works & what happens next

You have 14 days to withdraw — counted from when you (or someone you nominated) received the goods, or from the day the contract was concluded for a service.
You do not need to explain why. There are no hidden steps and no obligation to call us.
Fill in your name and email, then confirm. Right after confirming, we email you an acknowledgement of receipt — keep it as your proof.
We refund all payments you made for the order, including the standard delivery cost, within 14 days, using the same payment method you used.
If your order is physical goods, please send them back within 14 days of telling us. We may wait until we receive them (or your proof of return) before refunding; return shipping may be at your expense unless we stated otherwise.
Some items cannot be withdrawn by law (for example, sealed items unsealed after delivery, event tickets for a specific date, or digital content you agreed to start immediately). If that applies, we will let you know.

If anything is unclear, contact us before confirming — we are happy to help.

Enter your order number and the email you used at checkout to start a withdrawal. You can also use the link in your order confirmation email, or log in to your account.